Primary Care Development Corporation Learning Portal

Catalyzing excellence in primary care to achieve health equity

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Small Practice Management Essentials

Small primary care practices – those with five or fewer physicians – are a vital and substantial sector of the health care service landscape, often the only health care option for people in low-income, low-resource communities. Primary Care Development Corporation’s (PCDC) Small Practice Management Essentials course helps them to adopt and sustain organizational efficiencies to preserve their viability within their communities and the increasingly competitive health care landscape. The course provides practices with the knowledge and skills to keep pace with changing health care delivery, and value-based payment systems, and to participate in practice transformation opportunities.

The PCDC Small Practice Management Essentials self-paced courses are listed in alphabetical order below. They may be taken independently of each other; however, the courses do draw cross-reference information across topics.

These courses were developed for staff working in small practices (front desk staff, practice administrators, nurses, medical assistants, techs, and administrative staff). 

Prerequisites: None

Basics of Expense and Revenue Tracking
Basics of Expense and Revenue Tracking
Billing, Coding, and Revenue Cycle Management
Billing, Coding, and Revenue Cycle Management
Human Resources Management
Human Resources Management
Managing Health Plan and Government Incentives
Managing Health Plan and Government Incentives
Population Health Management
Population Health Management
Professionalizing Customer Service
Professionalizing Customer Service
Provider Credentialing
Provider Credentialing
Quality Improvement
Quality Improvement
Regulatory Compliance
Regulatory Compliance
Use of Electronic Medical Records
Use of Electronic Medical Records